Eitri Solutions - The Anvil of Automation

The Basic Tier Support Plan for IT services is billed at $150 per hour, which covers direct engineering time for troubleshooting, consultation, and implementation of business solutions. This rate applies to all work performed within the scope of your selected support plan, excluding overtime.

Any support work performed beyond the included monthly hours is billed as overtime at 1.5× the hourly rate of the selected tier. 

Minimum billing increment: 2 hours per overtime engagement. If less than 2 hours are used, the remaining time is credited toward future overtime work within the same billing cycle. If total overtime exceeds the initial 2-hour block, a new 2-hour minimum is billed at the same overtime rate.

This structure ensures predictable billing while maintaining flexibility for extended technology consulting support needs.

The Basic Tier Support Plan operates on a flexible Month-to-Month contract, making it an ideal choice for businesses seeking agile business solutions. It renews automatically each month, providing ongoing access to expert IT services without a long-term commitment. Either party may modify or cancel the plan with at least 15 days’ notice before the next billing cycle. This structure offers agility while ensuring consistent availability from our technology consulting team.

The Basic Tier Support Plan includes a monthly minimum of 5 billable hours, charged whether used or not. These hours secure dedicated access to our engineering team and guarantee availability for support and consultation on business solutions and IT services. Unused hours expire at the end of each billing cycle and do not carry over.

CI/CD Pipeline Troubleshooting for Business Solutions

We diagnose and resolve issues across the entire continuous integration and deployment lifecycle as part of our IT services. Examples may include:

Debugging YAML misconfigurations, broken triggers, and environment inconsistencies

Validating webhook behavior, pipeline permissions, and rollback logic

Kubernetes Cluster & Resource Tuning through Technology Consulting

We support your Kubernetes environment to ensure reliability and stability. Examples may include:

Diagnosing pod scheduling issues, node readiness, and taint/toleration mismatches

Fine-tuning resource requests/limits to prevent memory pressure and CPU starvation.

Detailed Time Logs & Task Breakdown

Every hour logged is accompanied by a clear record of tasks performed, including timestamps, technical focus areas, and outcomes. This transparency ensures full visibility into how support time is utilized for our IT services and business solutions.

Monthly Summary of Completed Work

At the end of each billing cycle, clients receive a concise report outlining completed tasks, resolved issues, and progress made. This monthly summary may include recommendations, diagnostic insights, or next-step guidance tailored to your technology consulting and infrastructure needs.